At metro turf, your personal data is handled with care and transparency. This Privacy Policy explains what information we collect, how we use it, and the rights you have as a Filipino player on our platform. If you have any questions, our FAQ page is a good place to start.
When you register and use metro turf, we collect certain personal information that is necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes. We also collect transactional data such as deposit and withdrawal records, betting history, and payment method details to process your requests accurately. Technical data — including your IP address, device type, browser version, and session activity — is gathered automatically when you access our platform. We use cookies and similar technologies to remember your preferences, maintain your session, and improve the overall experience on both desktop and mobile. All data collection is carried out in accordance with the Philippine Data Privacy Act of 2012 and its implementing rules. You will always be informed of the specific purpose for which your data is being collected at the point of collection.
Your personal information is used primarily to create and manage your metro turf account, process deposits and withdrawals, and verify your identity as required by Philippine gaming regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies. Transactional and betting data helps us detect unusual activity, prevent fraud, and ensure the integrity of all games and sports markets available on the site. Aggregated and anonymised usage data may be analysed internally to improve platform performance, fix technical issues, and develop new features that better serve Filipino players. We do not use your personal data to build profiles for sale to third-party advertisers, and we will never share your information with marketing companies without your explicit consent. Where required by law or by a regulatory authority in the Philippines, we may be obliged to disclose certain data to the relevant government body or law enforcement agency. Any such disclosure will be limited strictly to what is legally required and will be documented in accordance with our internal data governance procedures.
metro turf works with a limited number of trusted service providers to operate the platform, including payment processors, identity verification partners, and cloud infrastructure providers. These third parties are granted access only to the data they need to perform their specific function, and they are contractually required to handle your information securely and in line with applicable Philippine privacy law. We do not sell, rent, or trade your personal data to any external party for commercial purposes under any circumstances. If our business is restructured, merged, or acquired, your data may be transferred to the successor entity, and you will be notified of any such change in advance. All third-party partners are assessed for data security compliance before being engaged, and their access is reviewed on a regular basis. We maintain a record of all data-sharing arrangements and can provide details upon request. Your data will never leave our control without appropriate safeguards in place.
Under the Philippine Data Privacy Act, you have the right to be informed about how your personal data is collected and used, and to access a copy of the information we hold about you at any time. You may request the correction of any inaccurate or outdated data in your account, and we will process such requests promptly. If you believe your data has been processed unlawfully or without a valid basis, you have the right to object to that processing and to request its deletion, subject to our legal obligations to retain certain records. You also have the right to data portability — meaning you can request a copy of your data in a structured, commonly used format. To exercise any of these rights, contact our support team using the details provided on this site, and we will respond within the timeframe required by applicable law. We will never penalise you for exercising your data rights, and your account will not be affected by any such request. If you are unsatisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, anti-money laundering regulations, and our licensing obligations. Once the applicable retention period has expired and there is no legal basis to continue holding your data, it will be securely deleted or anonymised. metro turf uses industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits to protect your information from unauthorised access, loss, or disclosure. Our staff who handle personal data are trained in data protection best practices and are bound by confidentiality obligations. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission within the timeframes prescribed by law. We continuously review and update our security practices to address emerging threats and maintain the trust of our Filipino members. If you suspect any unauthorised access to your account, please contact our support team immediately.
This Privacy Policy may be updated from time to time to reflect changes in our practices, platform features, or applicable Philippine law. When we make material changes, we will notify registered members through the platform or via the contact details held on their account before the changes take effect. The date of the most recent revision will always be shown at the top of this page so you can easily identify when updates were made. Continued use of metro turf after any changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data. If you have any questions about this policy or how your data is handled, our FAQ page covers the most common queries from Filipino players. You are also welcome to create an account and reach out to our support team directly for personalised assistance.
Our FAQ page has clear answers to the most common data and privacy questions from Filipino players. You can also register an account and speak directly with our support team for personalised help.