At metro turf, we believe that gaming should always be fun, safe, and within your control. This page explains the tools, guidelines, and support resources available to every Filipino player on our platform. If you ever feel that gaming is affecting your daily life, we encourage you to read through this page carefully and reach out for help.
metro turf is committed to providing a safe and enjoyable environment for all Filipino players. We take responsible gaming seriously and have put in place a range of practical tools to help you stay in control at all times.
You can set a daily, weekly, or monthly deposit limit directly from your account settings at any time. Once a limit is in place, it takes effect immediately and cannot be increased for a cooling-off period of 24 hours. This gives you full control over how much money you put into your account each period. Setting a deposit limit is one of the most effective ways to keep your gaming budget predictable and manageable. We strongly encourage all Filipino players to use this feature as a first step toward responsible play. If you are unsure what limit to set, start conservatively and adjust only when you are confident it is the right decision. Your financial wellbeing always comes first at metro turf.
Losing track of time is one of the most common challenges for online players, and our session time reminder feature is designed to help. You can set a reminder that alerts you after a chosen period of continuous play, prompting you to take a break and reassess. Regular breaks help you stay clear-headed and make better decisions about whether to continue or stop for the day. Time reminders are available for all game types on the platform, including sports betting and casino-style entertainment. We recommend setting a reminder of no more than one hour for each session, especially if you are a new player. Taking short, regular breaks is a proven strategy for keeping gaming enjoyable rather than stressful. Your time is valuable — use it wisely.
If you feel that you need a longer break from gaming, our self-exclusion tool allows you to temporarily or permanently close your account. You can choose a self-exclusion period ranging from one week to a permanent closure, depending on your personal needs. During a self-exclusion period, you will not be able to log in, deposit, or place any bets on the platform. We will also suppress any promotional communications to your registered contact details for the duration of the exclusion. Self-exclusion requests are processed promptly and cannot be reversed until the chosen period has fully elapsed. This tool is available to all registered players in the Philippines at no cost and with no penalty. If you are considering self-exclusion, please do not hesitate — your wellbeing is more important than any game.
In addition to deposit limits, you can set a maximum loss limit for any given day, week, or month. Once your net losses reach the limit you have chosen, your account will be automatically restricted from placing further bets until the period resets. Loss limits are a powerful safety net that prevents a bad run from turning into a serious financial problem. You can set or adjust your loss limit at any time from your account dashboard, though increases require a 24-hour cooling-off period before taking effect. We recommend reviewing your loss limit regularly and adjusting it in line with your current financial situation. This feature is especially useful for players who enjoy high-frequency betting on sports events. Staying within a loss limit keeps gaming a form of entertainment rather than a source of financial stress.
Reality checks are periodic on-screen notifications that show you how long you have been playing and how much you have won or lost during your current session. These prompts appear at intervals you choose — every 30 minutes, every hour, or at a custom interval — and give you a clear, factual snapshot of your activity. Seeing your actual session data in real time helps you make informed decisions about whether to continue playing. Reality checks are not intrusive; they appear as a brief overlay that you can dismiss, but the information stays with you. Many Filipino players find that reality checks are the single most effective tool for keeping their gaming habits healthy. We encourage you to enable this feature from the moment you create your account. Awareness is the first step toward responsible play.
A cooling-off period is a short-term break option that sits between a session time-out and a full self-exclusion. You can activate a cooling-off period of 24 hours, 48 hours, or up to 30 days directly from your account settings. During this time your account remains open but betting and deposit functions are suspended, giving you space to reflect without permanently closing your account. Cooling-off periods are ideal for players who feel they need a brief pause after a losing streak or a particularly intense session. The feature activates immediately upon request and cannot be cancelled early, ensuring the break is meaningful. After the cooling-off period ends, you can resume normal activity or choose to extend the break if needed. We see this tool as an important middle ground that supports player wellbeing without unnecessary barriers.
Problem gambling can affect anyone, regardless of age, income, or experience. Knowing the warning signs early makes it much easier to seek help before the situation becomes serious.
If you recognise one or more of these warning signs in yourself or someone you care about, the most important thing is to act early rather than wait for the situation to worsen. Start by using the self-exclusion or cooling-off tools available in your metro turf account to create immediate distance from the platform. Talk to someone you trust — a family member, a close friend, or a professional counsellor — about what you are experiencing, as sharing the problem is often the first step toward resolving it. The Philippines has dedicated support services for problem gambling, including the National Council on Problem Gambling hotline, which provides free, confidential assistance to Filipino players and their families. You can also reach out to our support team directly, and we will guide you to the appropriate resources without judgement. Remember that seeking help is a sign of strength, not weakness, and that recovery is entirely possible with the right support in place. You are not alone, and help is always available.
metro turf strictly prohibits anyone under the age of 21 from registering or participating in any form of gaming on our platform, in full compliance with Philippine gaming regulations. During the registration process, all players are required to verify their age and identity using a valid government-issued ID, and accounts found to belong to minors are closed immediately. We strongly encourage parents and guardians to use parental control software on shared devices to prevent underage access to gaming websites. If you suspect that a minor has accessed or registered on our platform, please contact our support team immediately so we can investigate and take appropriate action. We also recommend having open conversations with young people in your household about the risks of gambling and the importance of waiting until they are of legal age. Our age verification process is reviewed regularly to ensure it meets the highest standards required by Philippine law. Keeping minors safe is a responsibility we share with every adult player and guardian in the Philippines.
Our FAQ page covers the most common responsible gaming questions from Filipino players. If you need personalised support, register an account and speak directly with our team — we are here to help, not to judge.